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Frequently Asked Questions

Is fannyhill safe to shop at? 

Yes, all transactions on our website are secured by up to 256-bit encryption.  You can click the "Verified and Secure" button at the bottom our our website to ensure our encryption is fully functional.  Be sure click this link if you would like to read our Security Policy.

Do we accept returns and how does it work? 

We do but the item has to be unopened and untampered with and you need to notify us on receipt of your goods.  We will provide you with the details of where to ship it to and advise you of our T's & C's mentioned here.  Once we receive it, it will pass through our inspections team.  Provided you let us know of the issue within 7 days of receipt and after inspection its deemed to be unused, we will gladly offer a full refund.  Please read our full Shipping & Returns policy by clicking the link.

What do the shipping statuses mean?

When you purchase from us, our IT System records all movement on your goods and will notify you automatically should the status change.  Some of these status changes are:

  • Awaiting Payment - Once the funds have cleared into our account, your status will change to Awaiting Fulfillment.  This is a standard status update if selecting to pay by EFT.
  • Awaiting Fulfillment - We have ordered all your goodies from our suppliers or we are busy packing them (if you ordered from 24 HR Dispatch items).  This is a standard status update if you paid by credit card.
  • Awaiting Shipment - Your goods have been boxed discreetly, labelled and are awaiting our courier to collect them in order to get them to you
  • Partially Shipped - Depending on the size of your order we may decide to partially ship some of your goodies to you, you can log in to your account to view what was shipped
  • Shipped - Your order has been fully shipped and you have been provided with a tracking number
  • Completed - Your order has been fully completed and updated

We offer great deals and specials all the time! Check us out on Facebook and Twitter for exclusive deals!

Our packages are shipped discreetly so there's no need to worry about anything incriminating on the box or on the waybill!

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Our site is checked daily by top notch security specialists to ensure you a safe and secure experience everytime.


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